https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4960066#M479866 <P>If that doesn't&nbsp; work then&nbsp; ring&nbsp; sky as the hub is faulty&nbsp; and needs replacing&nbsp;</P> Mon, 14 Apr 2025 17:00:14 GMT peter-marlow+1966 2025-04-14T17:00:14Z https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4959942#M479825 Hello, our devices say no connection the hub has no power or any lights on, everything is switched on and plugged in however on test my connection on my sky app says the hub is connected?? Please help I have a teenager Mon, 14 Apr 2025 14:53:15 GMT https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4959942#M479825 Essexbirdkel 2025-04-14T14:53:15Z https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4959990#M479844 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3705554">@Essexbirdkel</a>&nbsp;sounds like the hub is faulty assuming it isnt. Simply a dodgy mains socket. Call Sky to report the fault so they can send you a replacement.</P> Mon, 14 Apr 2025 15:44:57 GMT https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4959990#M479844 Chrisee 2025-04-14T15:44:57Z https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4960059#M479863 <P>Have you tried&nbsp; it in a different&nbsp; plug socket&nbsp; if you&nbsp; can, and have you checked the fuse in the plug&nbsp; itself?&nbsp;</P> Mon, 14 Apr 2025 16:55:53 GMT https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4960059#M479863 peter-marlow+1966 2025-04-14T16:55:53Z https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4960066#M479866 <P>If that doesn't&nbsp; work then&nbsp; ring&nbsp; sky as the hub is faulty&nbsp; and needs replacing&nbsp;</P> Mon, 14 Apr 2025 17:00:14 GMT https://helpforum.sky.com/t5/Broadband/Box-has-no-power/m-p/4960066#M479866 peter-marlow+1966 2025-04-14T17:00:14Z