topic Re: broadband and talk order delayed in Broadband

broadband and talk order delayed

JessicaD1 — Mon, 14 Apr 2025 13:04:12 GMT

I recieved a text saying my order had been delayed, it was originally booked for today 14/04/2025 and i was told id recieve an update today. I have not recieved any update and when i check my orders it still says the visit for my engineer will be today. What do i go off of to know it'll still happen today as im getting mixed communication and i cannot get through to an agent to ask.

Re: broadband and talk order delayed

Chrisee — Mon, 14 Apr 2025 14:17:54 GMT

@JessicaD1 if the text is from Openreach it is likely that is correct what can happen is the engineer assigned the job rolls up and realises it is not possible so cancels the call. Sky often dont know anything until the next day when the report is forwarded to them.

Re: broadband and talk order delayed

JessicaD1 — Mon, 14 Apr 2025 14:44:44 GMT

The Text was from SKY themselves, would this make any difference?

Re: broadband and talk order delayed

JimM1 — Mon, 14 Apr 2025 14:54:41 GMT

@JessicaD1 Have you had a look in your account, My Messages section?

Re: broadband and talk order delayed

JessicaD1 — Mon, 14 Apr 2025 14:56:08 GMT

Yes, all I have is the Sky equipment is on it's way message, which i have already recieved (conversion kit)

Re: broadband and talk order delayed

JimM1 — Mon, 14 Apr 2025 15:00:23 GMT

@JessicaD1 Are you a sky customer just now waiting on a fibre upgrade, or just a straight swap from another ISP, conversion kit sounds like you are going from fttc to a fttp connection, and if that is not installed by OR yet then delayed by them!

Re: broadband and talk order delayed

JessicaD1 — Mon, 14 Apr 2025 15:13:21 GMT

existing waiting on fibre upgrade

Re: broadband and talk order delayed

Chrisee — Mon, 14 Apr 2025 15:31:13 GMT

@JessicaD1 i woukd call Sky and ask what has changed.

Re: broadband and talk order delayed

JessicaD1 — Mon, 14 Apr 2025 15:49:20 GMT

Called and they said that they will be here today so, all good i guess, maybe the text was a time slot change or something?