Broadband setup seem 2 month away?!

Middlesaxon — Mon, 14 Apr 2025 14:30:12 GMT

when i recieved a text, the engineer is coming on 20th June to connect the line but this is completely unacceptable and that is almost 2 month from now. I've been told that engineer is coming on 2nd May to connect the line. what have changed?

James

Re: Broadband setup seem 2 month away?!

JimM1 — Mon, 14 Apr 2025 14:41:11 GMT

@Middlesaxon What was in your conformation e-mail, also have a look at your order update. My sample like below but happened quicker due to engineer availability.

Delivery of service

Many of our services are activated within 24-48 hours. However, in the event that further provisioning is required we expect your services will be available to you within 10-14 days. Based on this we expect your service would go live between 15/03/2025 and 19/03/2025.

Occasionally there are factors outside the control of Sky that may lead to delay. In rare cases where complex provisioning is required, or where issues occur, installation could take up to 90 days. In this event the latest your services would be activated is 03/06/2025.

When placing the order, the advisor will provide a provisional activation date which will be confirmed as soon as is reasonably practical.

If you are switching your services from another provider, we will confirm this during the sales process and explain the next steps then. Further information is available at sky.com/broadband-switch.

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Broadband setup seem 2 month away?!

Re: Broadband setup seem 2 month away?!