topic Bt delay in Broadband

Bt delay

Gaming21 — Mon, 14 Apr 2025 08:30:16 GMT

Apparently there is a fault on my line yet again for new install I've been waiting nearly 5 months for wifi and I'm assuming they are just using this as another excuse definitely thinking of cancelling any help appreciated

Re: Bt delay

Chrisee — Mon, 14 Apr 2025 08:40:26 GMT

@Gaming21 cancelling and switching to any isp who uses Openreach's network (the BT division who operate the network) you are likely to face a longer delay as Sky's order will be czncelled and the new isp has to raise a new one. Only worth doing if you have access to Virgin Media or another isp using a different network or mobile broadband.

You should be accumulating compensation for late provisioning see Customer Auto-Compensation | Sky Help | Sky.com

which will be lost if you cancel.

Re: Bt delay

Gaming21 — Mon, 14 Apr 2025 08:42:41 GMT

I get that but surely you would get fed up after 5 months of excuses

Re: Bt delay

Chrisee — Mon, 14 Apr 2025 08:47:07 GMT

@Gaming21 absolutely but in practice there is little more you or Sky can do IF you need an Openreach line as they are an effective monoploy. My own line was delayed which generated enough compensation to give me the first 6 months service free

Re: Bt delay

Gaming21 — Mon, 14 Apr 2025 08:52:52 GMT

Yeah I'm hoping I get that amount of compensation i think they are way behind on orders too