topic Re: OpenReach Issues in Broadband

Re: OpenReach Issues

Tes1708 — Mon, 14 Apr 2025 07:38:21 GMT

[content removed]

COMPLAINT VIA SKY REGARDING GREY BOX IN WRONG PLACE WHEN ARE YOU COMING TO RECTIFY THIS PROBLEM

fitted 8/4/25 ?????

Moderator note: personally identifiable information removed

Re: OpenReach Issues

Daniel0210 — Sun, 13 Apr 2025 11:45:05 GMT

@Tes1708

If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Your post has been temporarily removed as you've unwisely included personal details on a public forum. The post should return tomorrow (Monday) once edited by staff.

Re: Move Openreach external grey box

Tes1708 — Sun, 13 Apr 2025 12:05:33 GMT

Grey box in wrong place needs moving asap

Re: Move Openreach external grey box

TimmyBGood — Sun, 13 Apr 2025 12:34:58 GMT

@Tes1708

As noted above, such a move has to be booked through Sky: there's no requirement for them to place any priority on this though.

Re: OpenReach Issues

GD1 — Mon, 14 Apr 2025 07:43:41 GMT

@Tes1708 If you refer to the outside CSP it's unlikely it will be moved as the cable route will dictate where the CSP goes.

Also nothing can or will happen on the back of a forum post. You woukld need to call Sky to see if this can be done.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.