Connection is intermittent

Amandaw2 — Sun, 13 Apr 2025 18:20:10 GMT

The tv has been going on and off for 3 days now . We cannot watch any programme in full . Phone has no internet connection at times too

Re: Connection is intermittent

Chrisee — Mon, 14 Apr 2025 06:24:24 GMT

@Amandaw2 do the lights on the hub change when you lose connection? If they do there is probably a line problem that needs checking out which msybe possible by using the service checker in the My Sky app or by calling Sky.

However it couldcsimply becpoor wifi coverage in your home. Streaming video requires a good stable signal so will show up poor wifi. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

topic Connection is intermittent in Broadband

Connection is intermittent

Re: Connection is intermittent