topic Re: WiFi box in Broadband

WiFi box

TomMurphy7775 — Sun, 13 Apr 2025 09:35:15 GMT

My broadband hub recently broke. It's not working and I need a new one. How can I go about this

Re: WiFi box

Daniel0210 — Sun, 13 Apr 2025 09:45:47 GMT

@TomMurphy7775

How is it broken / not working?

Re: WiFi box

TomMurphy7775 — Sun, 13 Apr 2025 09:47:44 GMT

It fell off the shelf and now no power goes to it.

Re: WiFi box

Daniel0210 — Sun, 13 Apr 2025 09:54:07 GMT

@TomMurphy7775

Give Sky a call and see if they'll replace it free of charge (as technically you've damaged it).

To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: WiFi box

TomMurphy7775 — Sun, 13 Apr 2025 09:58:46 GMT

Thanks mate, I've been trying to speak to someone all morning but they either send me here, to the website which just provides basic tips or they try and get an engineer appointment booked which I feel like is pointless as I know the problem and it's not anything technical. I appreciate what you've said here but is there an email address or something like that I can go to as all the phone lines are automated and don't seem to grasp what I'm saying

Re: WiFi box

Daniel0210 — Sun, 13 Apr 2025 10:01:10 GMT

@TomMurphy7775

Sky don't use email for most things.

As stated above, calls will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: WiFi box

TomMurphy7775 — Sun, 13 Apr 2025 14:06:23 GMT

. Just had it sorted now. Had to stay on the line for like 20 mins but once I got through it was nice and easy. Thanks for your help mate