No broadband

HelenThomas_ — Sun, 13 Apr 2025 06:53:34 GMT

sky max hub slowly flashing green yet checks say it's connected have reset it and still same

Re: No broadband

Daniel0210 — Sun, 13 Apr 2025 06:54:33 GMT

@HelenThomas_
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: No broadband

peter-marlow+1966 — Sun, 13 Apr 2025 06:59:22 GMT

Are you on full fibre broadband, do you have an o n t box, or are you still on the old broadband ? If you have an o n t box Are all the lights on or do you one red light on the Los?, if so then the broadband is down, if you are not sure then i would suggest you call sky about this

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No broadband

Re: No broadband

Re: No broadband