topic Re: Broadband in Broadband

Broadband

barrywilliams02 — Sat, 12 Apr 2025 20:11:18 GMT

Not getting any internet

Re: Broadband

GD1 — Sat, 12 Apr 2025 20:46:37 GMT

@barrywilliams02 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband

barrywilliams02 — Sat, 12 Apr 2025 21:11:42 GMT

Tried this and still no Internet yet sky happy to take my money

Re: Broadband

barrywilliams02 — Sat, 12 Apr 2025 21:20:30 GMT

If I don't get internet by the .morning I will close account and go with a different provider

Re: Broadband

caesarome — Sat, 12 Apr 2025 21:22:22 GMT

@barrywilliams02

What was the result of the line test you ran, did it find an external fault ?

Re: Broadband

TimmyBGood — Sat, 12 Apr 2025 21:22:23 GMT

@barrywilliams02

Given that Sky won't know about the fault and Openreach don't do domestic repairs over weekends, that would be an unwise move if you are in a minimum contract period.

Re: Broadband

barrywilliams02 — Sat, 12 Apr 2025 21:36:45 GMT

I'm at the end of my contract so looking for better deals, my internal tests show the line the hub but I'm getting

Re: Broadband

barrywilliams02 — Sat, 12 Apr 2025 21:38:19 GMT

Followed steps that it suggests it sees the box, the hub, but shows no Internet or wifi