Poxy Sky, internet down

Moo79 — Sat, 12 Apr 2025 21:01:35 GMT

No internet most of the day; apparently there is an outage in my area. Great when you have sky glass and can't watch anything.

Re: Poxy Sky, internet down

peter-marlow+1966 — Sat, 12 Apr 2025 21:52:28 GMT

You can watch normal tv though an aerial when the Internet goes down until it come back on, if there is an issue in your area sky will know about it and will be getting work on

Re: Poxy Sky, internet down

Daniel0210 — Sun, 13 Apr 2025 05:08:27 GMT

@Moo79
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

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Poxy Sky, internet down

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