https://helpforum.sky.com/t5/Broadband/Wifi-has-stopped-working/m-p/4958727#M479482 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4371694">@Martin218</a>&nbsp;<BR />Wi-Fi is the connection between devices and your router. Broadband is the internet connection provided by your ISP to your dwelling. <BR /><BR />If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Sat, 12 Apr 2025 19:18:10 GMT Daniel0210 2025-04-12T19:18:10Z https://helpforum.sky.com/t5/Broadband/Wifi-has-stopped-working/m-p/4958726#M479481 <P>My WiFi is not working middle light off the three lights is not on but have tested connection on this site and it said it was good not sure what's going on&nbsp;</P> Sat, 12 Apr 2025 19:16:11 GMT https://helpforum.sky.com/t5/Broadband/Wifi-has-stopped-working/m-p/4958726#M479481 Martin218 2025-04-12T19:16:11Z https://helpforum.sky.com/t5/Broadband/Wifi-has-stopped-working/m-p/4958727#M479482 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4371694">@Martin218</a>&nbsp;<BR />Wi-Fi is the connection between devices and your router. Broadband is the internet connection provided by your ISP to your dwelling. <BR /><BR />If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Sat, 12 Apr 2025 19:18:10 GMT https://helpforum.sky.com/t5/Broadband/Wifi-has-stopped-working/m-p/4958727#M479482 Daniel0210 2025-04-12T19:18:10Z