topic Broadband speed in Broadband

Broadband speed

peterlinley — Sat, 12 Apr 2025 15:08:03 GMT

Hi I should be getting guaranteed 1000mbps but keeps dropping down below 300mbps

Re: Broadband speed

JimM1 — Sat, 12 Apr 2025 15:22:40 GMT

@peterlinley Have a look on your account, the history off connection to the router should be there.

Re: Broadband speed

peter-marlow+1966 — Sat, 12 Apr 2025 15:26:03 GMT

If you have sky gigafast broadband it's 900mps to the hub, but you are meant to have 600mps minimum as i have that it's is full fibre broadband to the property, as you are only getting 300mps i would ring sky and get them to do checks on your broadband

Re: Broadband speed

peterlinley — Sat, 12 Apr 2025 15:30:30 GMT

WiFi speed shockingly low too average 50mbps

Re: Broadband speed

JimM1 — Sat, 12 Apr 2025 15:36:29 GMT

@peterlinley If that is what you are seeing on your account, then run the diagnostic to see what it reports. Have you just joined sky, or upgraded from fttc to fttp?

Re: Broadband speed

peter-marlow+1966 — Sat, 12 Apr 2025 15:35:25 GMT

Do you have any boosters for the wifi, i would definitely give sky a ring about that, i can only tell you from my personal point as a fellow customer on here, i have the wifi max hub and a booster pod and have no problems with my wifi

Re: Broadband speed

brianholt — Sat, 12 Apr 2025 16:32:45 GMT

@peterlinley what package are you on ? What's your guaranteed minimum speed that sky will have provided when you joined ? Finally how are you connecting wired or wireless ?