https://helpforum.sky.com/t5/Broadband/Sky-Max-Router-Home-Assistant-UPnP/m-p/4958531#M479426 <P>Hi I've just a Sky Max Hub delivered last Wednesday.&nbsp; Everything was working fine.&nbsp; I was able to add UPnP via Home Assistant monitor the WAN Status, Uptime of the Hub &amp;&nbsp; External WAN IP address.&nbsp; However, I got a Max Pod extender which refused to connect.&nbsp; I spoke to tech support who got me doing several tests and ended up factory resetting the Hub.&nbsp; Since I have not be able to monitor the items above,&nbsp;</P><P>just get unavailable, (it worked on my old black hub as well)&nbsp; any idea what could have changed, been though everything i can think of, and the pod still does not work, I found out following an engineer visit to fix the issue I found out the router had not been onboarded, it has now.&nbsp; However, the monitoring of the WAN still does not work (another engineer visit next week to fix the pod. )&nbsp; Any help gratefully received.</P> Sat, 12 Apr 2025 14:29:17 GMT gemjack 2025-04-12T14:29:17Z https://helpforum.sky.com/t5/Broadband/Sky-Max-Router-Home-Assistant-UPnP/m-p/4958531#M479426 <P>Hi I've just a Sky Max Hub delivered last Wednesday.&nbsp; Everything was working fine.&nbsp; I was able to add UPnP via Home Assistant monitor the WAN Status, Uptime of the Hub &amp;&nbsp; External WAN IP address.&nbsp; However, I got a Max Pod extender which refused to connect.&nbsp; I spoke to tech support who got me doing several tests and ended up factory resetting the Hub.&nbsp; Since I have not be able to monitor the items above,&nbsp;</P><P>just get unavailable, (it worked on my old black hub as well)&nbsp; any idea what could have changed, been though everything i can think of, and the pod still does not work, I found out following an engineer visit to fix the issue I found out the router had not been onboarded, it has now.&nbsp; However, the monitoring of the WAN still does not work (another engineer visit next week to fix the pod. )&nbsp; Any help gratefully received.</P> Sat, 12 Apr 2025 14:29:17 GMT https://helpforum.sky.com/t5/Broadband/Sky-Max-Router-Home-Assistant-UPnP/m-p/4958531#M479426 gemjack 2025-04-12T14:29:17Z