topic Re: New hub - no activation date in Broadband

New hub - no activation date

RogerM — Fri, 31 Jan 2025 10:12:18 GMT

Have received my new hub but there is no activation date on the packaging as described (nothing in boxes either). Wher is a message box to ask sky for it?

Re: New hub - no activation date

caesarome — Fri, 31 Jan 2025 10:20:05 GMT

@RogerM

If you are new to Sky then you activation date might be shown here:

https://www.sky.com/ordertracking

Re: New hub - no activation date

RogerM — Fri, 31 Jan 2025 10:24:03 GMT

Have tried that - all it does is tell me that the hub has been delivered and gives ne a link on how to install - first step - do not install before activation date! No further information available on how to get activation date if it hasn't been provided!

Re: New hub - no activation date

caesarome — Fri, 31 Jan 2025 10:28:12 GMT

Usually the hub is delivered a few days before the activation date so if cant find the date anyway (and in any emails you might have been sent) then you will have to call them about it.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: New hub - no activation date

RogerM — Fri, 31 Jan 2025 10:35:04 GMT

Had a feeling it might be down to that! There goes another morning's work <VBG> Thank you.

Re: New hub - no activation date

Keith+Malyon — Mon, 10 Mar 2025 15:00:52 GMT

I had the same problem today. Apparently, the activation date applies only to new Sky customers. If you are an existing custiomer, the hub will work immediately.

Re: New hub - no activation date

Tubbysurveyor14 — Wed, 12 Mar 2025 10:12:01 GMT

Thank you..no where in any of Sky's useless instructions does it say this!!

Re: New hub - no activation date

Davek5 — Sat, 15 Mar 2025 12:24:30 GMT

Problem being the hub don't work no matter what you try, ready to throw it out the window

Re: New hub - no activation date

PHW100 — Sat, 12 Apr 2025 13:57:04 GMT

Thanks for the link. In my case just confirms delivery details with no mention of an activation date.

Re: New hub - no activation date

Chrisee — Sat, 12 Apr 2025 14:00:38 GMT

@PHW100 if its a replacemebt hub just plug it in and set up when you have a few minutes spare.

Re: New hub - no activation date

PHW100 — Sat, 12 Apr 2025 14:02:02 GMT

Yes I have a replacement and no mention of an activation date and needless to say any attempt to contact SKY is even less succesful. I have tried twice to connect the new router - just goes through all the steps come up with 3 greens - then all lights go out and process starts again