topic Re: New customer cant log into hub in Broadband

New customer cant log into hub

Bee21 — Sat, 12 Apr 2025 13:22:53 GMT

Hi,

I'm a new customer

I can't set up on sky app to find out when broadband hub being delivered.

I don't know my account number yet to link ID to account.

We go live in a few days?

I've check emails and no account number just my ID.

Can anyone help.

Thanks

SKY1992bf — Sat, 12 Apr 2025 13:25:11 GMT

@Bee21 Hubs are delivered via Royal Mail usually 2-3 days before activation

Bee21 — Sat, 12 Apr 2025 14:27:47 GMT

Thanks I will wait probably turn up Monday.

Just frustrating I can't access my account fully.