https://helpforum.sky.com/t5/Broadband/Upgrade-on-broadband-advisor-not-processed-but-been-confirmed/m-p/4957745#M479202 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3791972">@Jamie5679</a>&nbsp;</P> <P>You could put in a complaint giving them</P> <P>the time and date you first spoke to someone about this:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Fri, 11 Apr 2025 12:24:27 GMT caesarome 2025-04-11T12:24:27Z https://helpforum.sky.com/t5/Broadband/Upgrade-on-broadband-advisor-not-processed-but-been-confirmed/m-p/4957685#M479179 <P>I have called twice to upgrade my broadband and accept a price per month it's not been changed on my sky app so I called again and this advisor made excuse after excuse it's not him tht processes updated contracts it's the first person I called and he can't offer this price , and sky has many call centres , ect .he has atleast made a note of the situation as the contact is there at the price agreed &nbsp;but what can be done not been contacted by anytime willing to help .</P> Fri, 11 Apr 2025 10:52:02 GMT https://helpforum.sky.com/t5/Broadband/Upgrade-on-broadband-advisor-not-processed-but-been-confirmed/m-p/4957685#M479179 Jamie5679 2025-04-11T10:52:02Z https://helpforum.sky.com/t5/Broadband/Upgrade-on-broadband-advisor-not-processed-but-been-confirmed/m-p/4957745#M479202 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3791972">@Jamie5679</a>&nbsp;</P> <P>You could put in a complaint giving them</P> <P>the time and date you first spoke to someone about this:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></SPAN></P> Fri, 11 Apr 2025 12:24:27 GMT https://helpforum.sky.com/t5/Broadband/Upgrade-on-broadband-advisor-not-processed-but-been-confirmed/m-p/4957745#M479202 caesarome 2025-04-11T12:24:27Z