https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4957673#M479176 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4370862">@Susan157</a>&nbsp;</P> <P>Wi-fi or broadband?&nbsp;Wi-Fi is the connection between devices and your router. Broadband is the internet connection provided by your ISP to your dwelling. <BR /><BR />If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</P> Fri, 11 Apr 2025 10:32:37 GMT Daniel0210 2025-04-11T10:32:37Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4957670#M479175 <P>WiFi isn't working</P> Fri, 11 Apr 2025 10:30:50 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4957670#M479175 Susan157 2025-04-11T10:30:50Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4957673#M479176 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4370862">@Susan157</a>&nbsp;</P> <P>Wi-fi or broadband?&nbsp;Wi-Fi is the connection between devices and your router. Broadband is the internet connection provided by your ISP to your dwelling. <BR /><BR />If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).</P> Fri, 11 Apr 2025 10:32:37 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4957673#M479176 Daniel0210 2025-04-11T10:32:37Z