topic Re: Slow internet in Broadband

Slow internet

James406 — Fri, 11 Apr 2025 09:42:24 GMT

Despite paying for a full fibre 300mb/s internet service, I have conducted numerous speed tests on various applications and devices, only to obtain speeds ranging from 30 to 50mb/s, with a rare occurrence of 70mb/s on a good day. This significantly falls short of the advertised speeds and represents less than a quarter of the potential bandwidth I am entitled to. I request that someone investigate this matter, as I am beginning to regret the decision to switch to Sky Internet. It is imperative that Sky Internet provides its customers with at least 80% of the advertised speeds, especially when they advertise speeds of “up to” 300mb/s.

Re: Slow internet

Mark39 — Fri, 11 Apr 2025 10:11:27 GMT

This appears to be a broadband issue, rather than Sky Stream, so I'll move your post to a more suitable forum.

Edited to add: if you're checking your speed via a device connected over wifi, it's your wifi speed your checking, not the speed being delivered to your Sky Hub.

See this for an explanation and a link to the service checker which will tell you the speed being delivered to your Hub

https://www.sky.com/help/home/broadband/my-broadband-speed/broadband-speeds-explained/articles/broadband-speeds-explained

Re: Slow internet

James406 — Fri, 11 Apr 2025 15:30:51 GMT

Despite my awareness, even in a realistic scenario, I am not obtaining a satisfactory internet connection over WiFi. Therefore, if you are paying for 300 Mbps and receive a response indicating that the issue is WiFi-related, you should anticipate a speed reduction of at least 50%. All of my most frequently used devices, such as my TV, computer, and so on, are connected via wired connections. In contrast, my mobile phones and security cameras utilise WiFi.

Re: Slow internet

JimM1 — Fri, 11 Apr 2025 15:58:19 GMT

@James406 What is the result of a wired Ethernet speed test?