topic Re: No broadband in Broadband

No broadband

Jo2jo — Thu, 10 Apr 2025 13:24:09 GMT

I have not been able to get sky broadband because there is a mismatch of addresses on the account my biggest problem is sky are saying they are sending me updates by what's app and I haven't received them. I called yesterday and advised I wasn't getting them and today I have a text saying we will update you on what's app ?!? Not sure what to do.

Re: No broadband

63johnw — Thu, 10 Apr 2025 13:36:54 GMT

Hi @Jo2jo you could try a formal complaint or preserve on the phone.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: No broadband

Jo2jo — Thu, 10 Apr 2025 13:39:50 GMT

I’ve already got a formal complaint and a case worker but if they are updating me on what's app and I've confirmed the number is correct I'm not sure else to do to get the updates , this has been going on now for 4 weeks and 3 failed appointments.

Re: No broadband

Jo2jo — Thu, 10 Apr 2025 13:43:02 GMT

That link takes me to a message service which is off line and an online form for programme complaints.

Re: No broadband

caesarome — Thu, 10 Apr 2025 15:28:32 GMT

That link leads to this form where you can register a complaint:

https://www.sky.com/help/forms/complaints