https://helpforum.sky.com/t5/Broadband/Wifi-Internet-Issues/m-p/4956903#M478983 <P>Since the Start of the new year data has reduced under the agreed average i was told i would receive and sits around 35-40gb if i hardwire to the router it intemitingly cuts out at certain times of the day.&nbsp;<BR />in doing the test through the app it tells me me my service is within the base terms which is lies as my connection does not push hirwr than 40gb were as untill Christmas i had no issues and now it is as if my services have been reduced&nbsp;</P> Thu, 10 Apr 2025 11:35:23 GMT LangChops 2025-04-10T11:35:23Z https://helpforum.sky.com/t5/Broadband/Wifi-Internet-Issues/m-p/4956903#M478983 <P>Since the Start of the new year data has reduced under the agreed average i was told i would receive and sits around 35-40gb if i hardwire to the router it intemitingly cuts out at certain times of the day.&nbsp;<BR />in doing the test through the app it tells me me my service is within the base terms which is lies as my connection does not push hirwr than 40gb were as untill Christmas i had no issues and now it is as if my services have been reduced&nbsp;</P> Thu, 10 Apr 2025 11:35:23 GMT https://helpforum.sky.com/t5/Broadband/Wifi-Internet-Issues/m-p/4956903#M478983 LangChops 2025-04-10T11:35:23Z https://helpforum.sky.com/t5/Broadband/Wifi-Internet-Issues/m-p/4957574#M479139 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Fri, 11 Apr 2025 07:43:00 GMT https://helpforum.sky.com/t5/Broadband/Wifi-Internet-Issues/m-p/4957574#M479139 Addie15 2025-04-11T07:43:00Z