topic Slow internet in Broadband

Slow internet

RedNed92 — Thu, 10 Apr 2025 12:18:28 GMT

Had slow internet for a while tried everything they've said been fine until the but fibre down the road but that was put in after new contract started. Getting no help from the info given and it's saying it's under speed guarantee but no way to sort that out? Any I fo on where to go next would be helpful

Thanks

Re: Slow internet

Addie15 — Fri, 11 Apr 2025 07:45:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147