topic Bradford no connection in Broadband

WiFi not working

Danyal2 — Thu, 10 Apr 2025 11:48:10 GMT

Hi my WiFi isn't working all the lights are green showing it's connected but nothing is showing at all on the devices connected this is been going on for 2 weeks Iv tried to reset restart but nothing

Bradford no connection

Danyal2 — Thu, 10 Apr 2025 11:53:36 GMT

Bradford no connection at all been 2 weeks

Re: Bradford no connection

caesarome — Thu, 10 Apr 2025 12:12:56 GMT

@Danyal2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.