topic Re: WiFi in Broadband

WiFi

Juliejampot1 — Thu, 10 Apr 2025 10:25:50 GMT

Why does my broadband keep dropping and I have so much trouble connecting devices to my broadband. It's ridiculous in the early hours but I work shifts and from home it's a real problem for me

Re: WiFi

caesarome — Thu, 10 Apr 2025 11:18:31 GMT

@Juliejampot1

You were invited to a private chat about this last November when you first posted about this but apparently you never repsonded to it.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi

Juliejampot1 — Thu, 10 Apr 2025 11:23:59 GMT

Tried all this many times but thank you anyway

Broadband

Juliejampot1 — Tue, 20 May 2025 18:19:07 GMT

Why are we still having problems with broadband, WiFi and connecting to the internet. Fed up with this now

Re: WiFi

Daniel0210 — Tue, 20 May 2025 18:37:14 GMT

@Juliejampot1

Did you call Sky to report these issues as suggested?