topic Re: How do I send back a router in Broadband

How do I send back a router

Pieman2 — Tue, 16 Jan 2024 18:59:17 GMT

I cancelled my broadband but not got a clue where to send the router back to

Re: How do I send back a router

cookiemonsteruk — Tue, 16 Jan 2024 19:03:23 GMT

@Pieman2

You can download the returns label below and return it in any suitable packaging

https://www.sky.com/help/articles/return-tv-broadband

Re: How do I send back a router

cookiemonsteruk — Tue, 16 Jan 2024 19:04:25 GMT

@Pieman2

P.S. make sure to keep the proof of posting with the tracking number

Re: How do I send back a router

Daniel0210 — Tue, 16 Jan 2024 19:06:15 GMT

@Pieman2
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub], to the address that the subscription was registered at.

Re: How do I send back a router

dennis_pennis — Thu, 10 Apr 2025 06:43:24 GMT

Hate to bump an old thread, but as there is probably a lot of people all leaveing at the same time due to the price increase, and this thread is a top hit externally for the same question, can confirm that an empty box is winging its way to me right now so that I can return my router. Farewell, g-fast, we will never see your likes again...

Re: How do I send back a router

Daniel0210 — Thu, 10 Apr 2025 06:46:40 GMT

@dennis_pennis
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: How do I send back a router

dennis_pennis — Thu, 10 Apr 2025 06:48:36 GMT

All a bit of a waste from a carbon PoV, I never even opened the original router and a label would have been fine. I guess thats not always the case for all.