Internet keeps going off

Will103 — Wed, 09 Apr 2025 17:18:31 GMT

My Internet keeps going off even though it say service is fine. I've turned everything off and on again and got it working for five minutes and now it's gone back off again

Re: Internet keeps going off

GaryNickels — Wed, 09 Apr 2025 17:36:43 GMT

Keeps going off every day for 30 mins then comes back on and every sliw

Re: Internet keeps going off

Daniel0210 — Wed, 09 Apr 2025 17:44:25 GMT

@Will103
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

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Internet keeps going off

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Re: Internet keeps going off