topic Re: Sky Max Hub/Square Terminal in Broadband

Sky Max Hub/Square Terminal

Jack+wngland — Fri, 28 Mar 2025 10:05:33 GMT

I've just had a Sky Max Hub and my Square Terminals (used to take orders and payments) appear to connect with an excellent signal but in fact won't connect at all, almost as if they are incompatible with the router. Have tried them on a friend's Sky network (not Max Hub) and they work fine.

has anyone else experienced this issue?

Re: Sky Max Hub/Square Terminal

GD1 — Fri, 28 Mar 2025 10:12:44 GMT

@Jack+wngland Is this a business broadband service you're using? If not Sky Domestic Broadband isn't designed for business use. A square terminal is a Point Of sale device normally used with a business.

Re: Sky Max Hub/Square Terminal

Jack+wngland — Fri, 28 Mar 2025 20:37:02 GMT

Interesting question! We are both, Sky initially refused us a business account and then went ahead and took on our account.

Re: Sky Max Hub/Square Terminal

TimmyBGood — Sat, 29 Mar 2025 07:40:59 GMT

@Jack+wngland wrote:

almost as if they are incompatible with the router.

Quite possibly never tested: as @GD1 indicates, it's never ideal to be using business hardware with a domestic broadband service for that reason.

Sky broadband with a white Max Hub uses 8:1 IPv4 address sharing through Map-T, so you could try getting Sky to revert that to 1:1

Re: Sky Max Hub/Square Terminal

Jack+wngland — Wed, 09 Apr 2025 14:00:38 GMT

Interestingly it was the default WPA3 that was causing the problem, switched to WPA2 and all is fine.