topic Billing explained in Broadband

Billing explained

Aim — Tue, 08 Apr 2025 13:45:34 GMT

Hi. I cancelled my broadband and realised I've had a bill taken out for £39.61. I was under the impression payments are taken in advance when first signing up so I didn't think the early cancellation charge would apply. I am not very happy about this and would like an explanation please.

Re: Billing explained

GD1 — Tue, 08 Apr 2025 13:50:08 GMT

@Aim Billing continues to the next bill date, therefore iof your Broadband service ends miod bill period any overpayment would end up being refunded.

Do you see a credit on your account?

If you have an early termination fee it sounds like you switched before your minimum term ended?

Re: Billing explained

SKY1992bf — Tue, 08 Apr 2025 13:52:38 GMT

@Aim billing continues as normal during notice period and any bills generated (bills are generated 14 days before payment is due (must be paid in full , any overpayment for days beyond termination date will be refunded within six weeks of termination date