topic Incorrect Password on Router in Broadband

Incorrect Password on Router

SS86 — Tue, 08 Apr 2025 12:41:37 GMT

I received the Sky router today, plugged it in but cannot connect to the WiFi. It cannot authenticate due to 'incorrect password'. I have carefully checked the case, 0s & Os, 1s & Is etc. and I'm confident I'm typing it in correctly. I also tried factory resetting the router by holding the reset button down for 30 seconds, but the issue persists.

The internet is working fine, my PC is connected via ethernet. I connected via 192.168.0.1 to see if I could reset the password from the console but of course you need to type in the current password to do so. Same issue, the password is incorrect. For reference, the username i tried was 'admin', which is what was written on the instructions received with the router.

Am I missing something? Is it possible that the password provided on the back of the router is just wrong? I've never experienced this with any other provider before.

Re: Incorrect Password on Router

caesarome — Tue, 08 Apr 2025 12:47:14 GMT

The password should be correct so have you tried entering an O instead of a 0 and vice verse to see what happens ?

Re: Incorrect Password on Router

Chrisee — Tue, 08 Apr 2025 12:47:18 GMT

@SS86 is this a replacement for a previous white Sky Max hub? If it is Sky will have set the password to match the unit being replaced.

Otherwise it is a very unusual fault as the password on the label is generated during manufacture and resets to that as it is derived from the hardware id. You will have to speak to Sky to get the unit switched.

Re: Incorrect Password on Router

SS86 — Tue, 08 Apr 2025 12:51:13 GMT

I've honestly tried every variation where there might be ambiguity. Even tried replacing 'S' with '5'

Re: Incorrect Password on Router

SS86 — Tue, 08 Apr 2025 12:52:41 GMT

We switched over from another provider, so it's our first Sky router. I'll try contacting them to see if we can have another one sent out. Thanks for the quick responses

Re: Incorrect Password on Router

JimM1 — Tue, 08 Apr 2025 18:01:12 GMT

@SS86 Is the ssid from the router matching what you have on the label?

Re: Incorrect Password on Router

Sam60 — Thu, 01 May 2025 19:03:23 GMT

There is no O or 0 in the password

Re: Incorrect Password on Router

Sam60 — Thu, 01 May 2025 19:06:27 GMT

We are new to Sky and was only installed yesterday the password is in correct how do I resolve this other than cancel

Re: Incorrect Password on Router

caesarome — Thu, 01 May 2025 19:11:06 GMT

@Sam60

It needs to be entered the same as it is printed on the hub itself.