topic Dangerous loose dangling cap into the house bringing in the full fibre cable in Broadband

Dangerous loose dangling cap into the house bringing in the full fibre cable

Limbu76 — Mon, 07 Apr 2025 23:03:22 GMT

Fibre cable brought into the house premises . Drilled the hole but the white attachment cap into the premises is dangling , loosely. I wasn't asked re the position but attached it on to the wall very untidily ( not in a straight line. Took the black coving off. Which he mentioned he should have kept it on,then attached it to the hub.contacted the openreach . They asked me to take pictures & send them . I did but now within a fortnight. They closed the case. Don't know what can be done, Not being technical & older widowed person don't know what is best ?Help what can I do ?

Re: Dangerous loose dangling cap into the house bringing in the full fibre cable

Tom-W19 — Tue, 08 Apr 2025 11:44:37 GMT

Hi @Limbu76

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147