topic Wi-Fi keeps lagging and cutting out in Broadband

Wi-Fi keeps lagging and cutting out

Jordycbrown — Mon, 07 Apr 2025 19:43:31 GMT

Wifi keeps cutting out,can't even FaceTime family member with out it lagging and cutting out and anything I play on my pc just keep lagging,this is not what I pay 26 pound a month for

Re: Wi-Fi keeps lagging and cutting out

caesarome — Mon, 07 Apr 2025 21:25:46 GMT

@Jordycbrown

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi-Fi keeps lagging and cutting out

Saraheviehome — Tue, 08 Apr 2025 00:18:19 GMT

I am having exactly the same issue. We've run every test possible. Called sky and all they have said is there is nothing showing their end... we have this issue on a three monthly basis and have had open reach engineers come out and say there is an issue with the connection at the junction box but it is never fully resolved. Lucky you only paying £26 I'm paying £50 a month for this privilege.