topic Re: No ONT in Broadband

No ONT

Lilyt1 — Mon, 07 Apr 2025 18:57:05 GMT

My activation date was today but I have no ONT in my new flat which I understand I need to connect. I've tried replying to the open reach text but it won't deliver.

Re: No ONT

peter-marlow+1966 — Mon, 07 Apr 2025 19:00:32 GMT

I would ring sky and see what they can could as they book the open reach engineer to install the full fibre broadband

Re: No ONT

Chrisee — Mon, 07 Apr 2025 19:01:34 GMT

@Lilyt1 if the previous resident has removed the ONT you need to report this to Sky who will arrange for Openreach to fit one. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No ONT

Lisa-P1987 — Tue, 08 Apr 2025 09:28:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.