topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4954450#M478334 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4083428">@Tracey95</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 07 Apr 2025 12:39:13 GMT caesarome 2025-04-07T12:39:13Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4954414#M478326 <P>Internet light off on box , all plugged in</P> Mon, 07 Apr 2025 11:47:53 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4954414#M478326 Tracey95 2025-04-07T11:47:53Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4954450#M478334 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4083428">@Tracey95</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 07 Apr 2025 12:39:13 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4954450#M478334 caesarome 2025-04-07T12:39:13Z