topic Re: Hub update email….confused about my router in Broadband

Hub update email….confused about my router

Suze505 — Tue, 04 Feb 2025 09:25:16 GMT

Hi, I have received the email, like other people judging from posts on here, about changing my hub. I am confused as to whether mine will need replacing. I had a broadband issue not long ago and was sent a new router which is the SR203 ...is this one affected does anyone know? Thanks.

Re: Hub update email….confused about my router

GD1 — Tue, 04 Feb 2025 09:26:52 GMT

@Suze505 That hub is not affected it is the Sky Q hubs that are. You have a more up to date hub.

Re: Hub update email….confused about my router

Suze505 — Tue, 04 Feb 2025 09:55:52 GMT

Ah thanks so much 👍

Re: Hub update email….confused about my router

Worried — Mon, 07 Apr 2025 11:16:19 GMT

My hub is an SR 102 will that need updating

Re: Hub update email….confused about my router

Daniel0210 — Mon, 07 Apr 2025 11:20:05 GMT

@Worried

Emails or letters are being sent out to affected customers in batches. Have you received notification yet?

Re: Hub update email….confused about my router

Worried — Mon, 07 Apr 2025 11:22:55 GMT

Yes I received the letter a few days ago

Re: Hub update email….confused about my router

Daniel0210 — Mon, 07 Apr 2025 11:27:22 GMT

@Worried

Then follow the instructions on the letter and a replacement hub will be sent out within a few days for you to immediately change. Mine arrived within 2 working days.

Re: Hub update email….confused about my router

Worried — Mon, 07 Apr 2025 19:28:12 GMT

Tried that it gives no instructions whats so ever

Re: Hub update email….confused about my router

caesarome — Mon, 07 Apr 2025 19:33:29 GMT

@Worried

From this link:

sky.com/skyhuboptions

Select "Change your hub" and then use the link there to order it.