topic Received new broadband hub but no date on the package so when can I install it ?? in Broadband https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953704#M478135 <P>Had a letter from Sky telling me to update my hub as old one will soon not receive security and service updates. Ordered one and it arrived within a few days. Instructions inside say the installation date is on the outer label but there wasn't any! I have now removed the label as it had my address details on it so can't prove this! Anyone know when I can install this new hub? No info on the SJY website that is relevant!&nbsp;</P> Sun, 06 Apr 2025 10:48:03 GMT Brenda142 2025-04-06T10:48:03Z Received new broadband hub but no date on the package so when can I install it ?? https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953704#M478135 <P>Had a letter from Sky telling me to update my hub as old one will soon not receive security and service updates. Ordered one and it arrived within a few days. Instructions inside say the installation date is on the outer label but there wasn't any! I have now removed the label as it had my address details on it so can't prove this! Anyone know when I can install this new hub? No info on the SJY website that is relevant!&nbsp;</P> Sun, 06 Apr 2025 10:48:03 GMT https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953704#M478135 Brenda142 2025-04-06T10:48:03Z Re: Received new broadband hub but no date on the package so when can I install it ?? https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953707#M478137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4367802">@Brenda142</a>&nbsp;</P> <P>You can install it straight away. That label is for the benefit of new customer connections.&nbsp;</P> Sun, 06 Apr 2025 10:51:45 GMT https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953707#M478137 Daniel0210 2025-04-06T10:51:45Z Re: Received new broadband hub but no date on the package so when can I install it ?? https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953857#M478185 <P>Great!! Thank you for the quick response!</P><P>&nbsp;</P> Sun, 06 Apr 2025 15:10:56 GMT https://helpforum.sky.com/t5/Broadband/Received-new-broadband-hub-but-no-date-on-the-package-so-when-can-I-install-it/m-p/4953857#M478185 Brenda142 2025-04-06T15:10:56Z