topic Re: Compensation payment delay in Broadband

Compensation payment delay

Angel71 — Sun, 06 Apr 2025 08:27:21 GMT

I received an email from sky on 16th March regarding the compensation payment due to their delayed service. But I haven't received any updates regarding the payment.

Re: Compensation payment delay

peter-marlow+1966 — Sun, 06 Apr 2025 08:39:50 GMT

I believe any payments can take about six weeks

Re: Compensation payment delay

GD1 — Sun, 06 Apr 2025 08:47:18 GMT

@Angel71 You should lso be aware this would be applied as a credit to your account

Re: Compensation payment delay

SKY1992bf — Sun, 06 Apr 2025 08:53:51 GMT

@Angel71 the compensation will be applied as credit to your sky account within 30 days of the fault being fixed

so a) has the fault been fixed and b) has it been more than 30 days since it was?