topic Re: Full fibre upgrade worse than before in Broadband

Full fibre upgrade worse than before

Se4 — Sat, 05 Apr 2025 09:36:39 GMT

I upgraded to full fibre yesterday, but now an app I regularly use freezes, skips and has lots of interference. The broadband / WiFi test comes back as speeds ok. Any advice?

Re: Full fibre upgrade worse than before

Chrisee — Sat, 05 Apr 2025 09:53:40 GMT

@Se4 while full fibre should improve both speed and stability to the hub it does nothing to improve wifi speeds in your home. Indeed they can get worse if the hub has been moved. Check if the hub is in the best position which is out in the open on a surface above obstructions like radiators if the cable Sky supplied is too short then you can use a longer ethernet cable from the ONT to the hub.

Re: Full fibre upgrade worse than before

Se4 — Sat, 05 Apr 2025 11:01:56 GMT

Thanks the hub is in the same place as before, it's at the back of a bookshelf but I had no issues before I upgraded. It's slightly annoying as if anything upgrading had made my experience worse as the only difference I've noticed is the poor wi fi. I'll see if I can move the router

Re: Full fibre upgrade worse than before

peter-marlow+1966 — Sat, 05 Apr 2025 11:51:19 GMT

Which hub do you have,? I have sky gigafast broadband 900mps and the sky wifi max hub, i have had them both since January last year and had no problems with it, i have a 55inch sky glass tv gen 1, a 55inch sky glass tv gen 2, 43inch lg tv , sky puck, Xbox, p c, 2 laptops, a tablet, 3 mobile phones, a freesat box and 3 alexers all connected to the Internet and when family visit i can have up to 7 mobiles connected to the Internet no problems what so ever

Re: Full fibre upgrade worse than before

Se4 — Sat, 05 Apr 2025 19:59:40 GMT

It's the standard router but sky and the engineers said that should be fine for full fibre.

Re: Full fibre upgrade worse than before

peter-marlow+1966 — Sat, 05 Apr 2025 20:57:12 GMT

No you need the sky wifi max hub for full fibre, it even show it on the sky website with that hub to get the best out of the full fibre broadband

Re: Full fibre upgrade worse than before

JDarr10 — Sat, 05 Apr 2025 20:59:32 GMT

I have the same issue, everything in place of my old stuff which was working great, now WiFi max with the white hub and signal and connection around the home has got way worse

Re: Full fibre upgrade worse than before

Raving51 — Sat, 05 Apr 2025 22:07:52 GMT

Ice got the same problems WiFi max and a booster 300 fibre. They said all tests are fine. Signals poor phones and xboxs keep saying they are not connected to Internet None of the settings for the WiFi hub show up on the app. Fed up with it all I upgraded so my boys could both use their xboxs and it's worse now

Re: Full fibre upgrade worse than before

peter-marlow+1966 — Sun, 06 Apr 2025 06:16:28 GMT

Do you have, or have you asked for a booster pod to go with the hub ? If it's an old build house the walls are solid and not like modern houses walls, this could be part of your problem, if you house was built before the second world war then the solid brick interior walls will block or slow the wifi signal the booster pods just plug in to a socket, i would get sky a ring and ask for some, hope this helps

Re: Full fibre upgrade worse than before

2muchTV — Sun, 06 Apr 2025 06:18:19 GMT

@Raving51

As explained in previous posts... the speed to the hub and the WiFi signal from the hub are 2 separate issues.

Sky can provide equipment for improving the WiFi signal around your home or you might invest money & time in setting up your own mesh system.

Been well worth the effort and expense for me as we often work from home (Zoom & Teams meetings) plus we have Ring security cameras, smart plugs, smart bulbs, streaming cameras, electric blinds etc.

Re: Full fibre upgrade worse than before

Chrisee — Sun, 06 Apr 2025 06:35:54 GMT

There are several reasons why the wifi coverage from the new white Sky Max hub maybe worse.

First if you have Sky Q boxes these no longer act as WiFi hotspots for your devices - something Sky dont point out. The older Sky boisters are also not compatable instead you need the pod extendrrs Sky can provide as part of the WiFi Max package if asked

Secondly as I mentioned in my first post the location of the ONT can mean the hub is not in its best position especially in new builds with "comms cupbaords" which is about the worst possible place. The hub connects to the ONT using an Ethernet lead you can buy these in any length you need. Cat5e is ample as it supports 1Gb/s up to 100m

Thirdly the new hub uses the 5GHz band to communicate with its extender pods which has higerr attenuation when passing through solid obstructions than the 2.4GHz band which can be a factor especially if you live in an older property.

Outside those restrictions tge white hub has very similat range tomthe older black hubs which are the same shape.

Re: Full fibre upgrade worse than before

Raving51 — Sun, 06 Apr 2025 08:48:23 GMT

Yes new build i have and a stupid comms cupboard all behind a thick wall. Right at the bottom of my stairs by a front door hardly anywhere to pop the wifi hub safely I've had to bring the WiFi box out of the cupboard I've ordered a long ethernet cable and I've a extention lead. I'll have to get a little unit to pop it on.

Re: Full fibre upgrade worse than before

Se4 — Sun, 06 Apr 2025 10:02:19 GMT

The house is about 25 years old so not thick walls, I've contacted sky to see what they can do as tbh I had perfectly good broadband for all needs before, including working from home, and it's disappointing if I have to buy any further kit to boost as that wasn't needed before and the whole thing feels less reliable than before. Every day apps I regularly used on my phone, and even things like bbc I player on the tv are not avaliable.

Re: Full fibre upgrade worse than before

2muchTV — Sun, 06 Apr 2025 10:28:38 GMT

@Raving51 I'm in a 12 year old house with the ONT in the hallway... not the best position for us but not in a cubboard thankfully. My partner and I tried to get creative and so the hub is hidden behind and at the bottom of this shoe storage with just the XT9 on top to communicate via WiFi with the other nodes. Works perfectly and fast.

@Se4 I hear you about having to purchase further equipment when the previous system worked OK. Maybe think of it in t this way- a DIY mesh system (particularly in AP mode) can work with any broadband provider (if and when you decide to change). Also your mesh system can be designed to be much better than anything that ISPs such as Sky can supply. Finally, depending on the equipment you purchase, you can have greater flexibility, control and tinkering of the network as suits your needs.

Re: Full fibre upgrade worse than before

Raving51 — Sun, 06 Apr 2025 10:37:13 GMT

I'll have a look into the having a mesh system I'm on three floors 3 xbox on top floor one on the middle floor one lower floor plus 6 tvs, door bell, few cameras everyone's phones and what ever else it's a nightmare that I need to improve asap

Re: Full fibre upgrade worse than before

Chrisee — Sun, 06 Apr 2025 10:52:20 GMT

@Raving51 my own home is not very WiFi friendly but my 3 unitTP-Link Deco system running in access point mode gives excellent speeds.

Re: Full fibre upgrade worse than before

2muchTV — Sun, 06 Apr 2025 10:55:55 GMT

@Raving51 I suggest you don't make the mistakes I did... viz. buy the cheapest Mesh systems only to find that I needed more from my network 😁

I started off with Tenda mesh MW3s which worked fine but was not the fastest and could not split 2.4 & 5 Ghz bands.

Then I got the Tenda MW12 (triband) which was faster than the MW3 but still could not split 2.4 & 5 Ghz signals.

Next up was Asus CT8s which were fine, but was happy to give them to my son for his network so I could upgrade to XT9s, with which I am very happy (for now at least 😉).

If you install your own mesh system go for the best you can afford and that meets current and future needs.

Re: Full fibre upgrade worse than before

Se4 — Mon, 07 Apr 2025 11:40:51 GMT

Openreach come out this morning, the guy said he manually changed the channel and fixed it on that channel as when it hunts for the optimal channel that can cause instability. I'm going to see how it goes, the only nagging thought I have is what happens if my channel now becomes busy but the broadband doesn't look for a better one?

Re: Full fibre upgrade worse than before

RamMan — Thu, 25 Dec 2025 19:50:06 GMT

I have just had full fibre fitted. Fab speed but the coverage is absolutely appalling. Hub in the open, 3 pods dotted and i have lost connection on 3 ring cameras mounted outside. What can i do to ensure i get wifi outside? I can pick up all my neighbours wifi signal but not my own!!!!!!

Re: Full fibre upgrade worse than before

JimM1 — Thu, 25 Dec 2025 19:54:59 GMT

@RamMan That will be your sky Max Hub and the sky Max pods then, if wifi signal is not strong enough or you have a bad setting in the sky Max hub that your camera's do not like, check WPA3-T if on reduce to WPA2-PSK!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a