topic Connection issue since switching my broadband in Broadband https://helpforum.sky.com/t5/Broadband/Connection-issue-since-switching-my-broadband/m-p/4953226#M477988 <P>Ever since I switched my contract to a new better one whith a higher speed and parental control, I started having issues with my wifi connection - it dropps a number of times a day, does not download even a simple spreadsheet if I am working on my laptop, and generally very slow. When I run a wifi test it is showing it is good, but at the same time I can not even watch a video or connect to youtube on my TV or laptop. It is very disappointing to say the least and I work from home which adds further issues.</P> Sat, 05 Apr 2025 13:54:03 GMT Marina7 2025-04-05T13:54:03Z Connection issue since switching my broadband https://helpforum.sky.com/t5/Broadband/Connection-issue-since-switching-my-broadband/m-p/4953226#M477988 <P>Ever since I switched my contract to a new better one whith a higher speed and parental control, I started having issues with my wifi connection - it dropps a number of times a day, does not download even a simple spreadsheet if I am working on my laptop, and generally very slow. When I run a wifi test it is showing it is good, but at the same time I can not even watch a video or connect to youtube on my TV or laptop. It is very disappointing to say the least and I work from home which adds further issues.</P> Sat, 05 Apr 2025 13:54:03 GMT https://helpforum.sky.com/t5/Broadband/Connection-issue-since-switching-my-broadband/m-p/4953226#M477988 Marina7 2025-04-05T13:54:03Z Re: Connection issue since switching my broadband https://helpforum.sky.com/t5/Broadband/Connection-issue-since-switching-my-broadband/m-p/4953614#M478107 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 06 Apr 2025 08:39:49 GMT https://helpforum.sky.com/t5/Broadband/Connection-issue-since-switching-my-broadband/m-p/4953614#M478107 Lisa-P1987 2025-04-06T08:39:49Z