Intermittent issue

Nina+E — Sat, 05 Apr 2025 12:33:48 GMT

I am experiencing intermittent loss of WiFi today with red lights appearing on my hub. I've rebooted more than once but it keeps happening. The TV (sky glass) won't work when it's happening but when I run your checks they tell me it's all working. It's happened 6 times this morning.

Re: Intermittent issue

caesarome — Sat, 05 Apr 2025 12:53:32 GMT

@Nina+E

I don't know what checks you have run so apologies if you have done these:

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Intermittent issue in Broadband

Intermittent issue

Re: Intermittent issue