https://helpforum.sky.com/t5/Broadband/Stream-Puck-connects-and-freezes/m-p/4952849#M477908 <P>I am a new user. I have 300Mb Wi-Fi and Broadband works fine. The stream puck connects to the Wi-Fi and opens ok. I start to watch a programme and within 10-20 seconds the screen freezes. Tried all the reset options. Tried it at different times of day over the past couple of days and no difference. Becoming a very frustrated customer very quickly.&nbsp;</P> Fri, 04 Apr 2025 22:27:46 GMT DocRock 2025-04-04T22:27:46Z https://helpforum.sky.com/t5/Broadband/Stream-Puck-connects-and-freezes/m-p/4952849#M477908 <P>I am a new user. I have 300Mb Wi-Fi and Broadband works fine. The stream puck connects to the Wi-Fi and opens ok. I start to watch a programme and within 10-20 seconds the screen freezes. Tried all the reset options. Tried it at different times of day over the past couple of days and no difference. Becoming a very frustrated customer very quickly.&nbsp;</P> Fri, 04 Apr 2025 22:27:46 GMT https://helpforum.sky.com/t5/Broadband/Stream-Puck-connects-and-freezes/m-p/4952849#M477908 DocRock 2025-04-04T22:27:46Z https://helpforum.sky.com/t5/Broadband/Stream-Puck-connects-and-freezes/m-p/4953589#M478093 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 06 Apr 2025 08:23:46 GMT https://helpforum.sky.com/t5/Broadband/Stream-Puck-connects-and-freezes/m-p/4953589#M478093 Lisa-P1987 2025-04-06T08:23:46Z