https://helpforum.sky.com/t5/Broadband/Broadband-installation-limbo/m-p/4952557#M477846 Today we had the engineer come to install our broadband. He said 'something is wrong' - we have a red light that should be green. He said Openreach need to fix it but we won't be told when or how soon. He also said he didn't know what the problem is. Is there a way to get a more definitive answer? I wamt to fully terminate my full works package with Virgin, but am loath to without having my full Sky setup working. Not thrilled at the lack of clarity, just to be told Openreach will come at somepoint without warning to resolve the unknown problem. Fri, 04 Apr 2025 14:32:21 GMT EdisonCrow 2025-04-04T14:32:21Z https://helpforum.sky.com/t5/Broadband/Broadband-installation-limbo/m-p/4952557#M477846 Today we had the engineer come to install our broadband. He said 'something is wrong' - we have a red light that should be green. He said Openreach need to fix it but we won't be told when or how soon. He also said he didn't know what the problem is. Is there a way to get a more definitive answer? I wamt to fully terminate my full works package with Virgin, but am loath to without having my full Sky setup working. Not thrilled at the lack of clarity, just to be told Openreach will come at somepoint without warning to resolve the unknown problem. Fri, 04 Apr 2025 14:32:21 GMT https://helpforum.sky.com/t5/Broadband/Broadband-installation-limbo/m-p/4952557#M477846 EdisonCrow 2025-04-04T14:32:21Z https://helpforum.sky.com/t5/Broadband/Broadband-installation-limbo/m-p/4953133#M477966 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sat, 05 Apr 2025 12:00:25 GMT https://helpforum.sky.com/t5/Broadband/Broadband-installation-limbo/m-p/4953133#M477966 Lisa-P1987 2025-04-05T12:00:25Z