topic Re: Request for Full Fibre Upgrade or Service Cancellation in Broadband

Request for Full Fibre Upgrade or Service Cancellation

Full_Fibre — Thu, 03 Apr 2025 21:45:50 GMT

Dear Sky Customer Service,

I hope you are well.

We have received approval from the local council for a Full Fibre installation, as the current internet speed provided by your service has been consistently inadequate for our needs.

Given this, we request that you replace the existing cabling with full fibre. The council has agreed to cover the cost of this upgrade, so there should be no financial barrier to proceeding.

If no action is taken within 14 days, we will have no choice but to cancel our service. Please provide a formal response as soon as possible so we can plan accordingly.

Best regards,

Re: Request for Full Fibre Upgrade or Service Cancellation

cookiemonsteruk — Thu, 03 Apr 2025 21:59:00 GMT

@Full_Fibre

If planning permission has just been granted to openreach the work will take longer than 2 weeks

Enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please note that openreach not having fibre is not grounds for terminating if you are in contract

Re: Request for Full Fibre Upgrade or Service Cancellation

GD1 — Fri, 04 Apr 2025 00:01:35 GMT

@Full_Fibre You need to be aware also you're not contacting Sky customer services by posting here.

Re: Request for Full Fibre Upgrade or Service Cancellation

Full_Fibre — Fri, 04 Apr 2025 03:42:59 GMT

Hello ,

Thank you for explaining the situation. Please give me a clear and definite answer on whether you can provide me with the 900Mbps service or not. I urgently need this speed, and if I don’t receive a clear response, I will cancel the service tomorrow.

Sanctuary Metlock Apartments has agreed to proceed with this because fiber optic cables are available in all surrounding apartments, making high-speed service possible. However, our building does not yet have this cable. That’s why Comsel has accepted to install it. They have asked me which company I have spoken with before. Before I refer them to you, I need to be sure whether you can provide this service or not.

Please provide a direct and definite response.

Best regards,

Allan

Re: Request for Full Fibre Upgrade or Service Cancellation

TimmyBGood — Fri, 04 Apr 2025 07:05:51 GMT

@Full_Fibre wrote:

Given this, we request that you replace the existing cabling with full fibre. The council has agreed to cover the cost of this upgrade, so there should be no financial barrier to proceeding.

You are not communicating with Sky by posting here, and so will not receive a 'direct and definite response'. In general what you are describing is not how the full fibre rollout happens anyway: individual Openreach/OpenEir ISPs do not install optical cable because that's the role of the national network maintainer.

Also note that threats to cancel can make absolutely no difference to the process.

Re: Request for Full Fibre Upgrade or Service Cancellation

Chrisee — Fri, 04 Apr 2025 07:06:10 GMT

@Full_Fibre you need to talk to your local authority as to the tems of their grant as many are tied to agreements with network providers who bid to cover an area. That maybe Openreach or any of a couple of dozen other providers. Sky currently only supply services over Openreach lines.

There is a largely theoretical Openreach service called "Fibre on Demand" where in customers can order a fibre service after agreeing to pay the cost of Openreach running the fibre line to their premises if they can find an ISP who is willing to make the arrangements. The installation cost was often will into five figures and in practice this service was only ever offered by specialist business ISPs Sky have never offered it and these days Openreach often decline to quote as they are busy with their commercial fibre installation programme.

Re: Request for Full Fibre Upgrade or Service Cancellation

cookiemonsteruk — Fri, 04 Apr 2025 07:29:04 GMT

@Full_Fibre

There are no definitive answers. Without checking the link yourself and looking for "wbc fttp" or checking the sky website or my sky app we would have no idea what company your landlord gave permission to we would be of no help

Re: Request for Full Fibre Upgrade or Service Cancellation

Full_Fibre — Fri, 04 Apr 2025 10:35:47 GMT

Subject: Request for Cancellation and Refund

Dear sky,

I am writing to formally request the cancellation of my internet service. Due to the unsatisfactory quality of your service and the lack of sufficient speed, I am exercising my right under UK law to cancel within the 14-day cooling-off period.

I will be returning the provided router (node) as part of this cancellation. Please process the full refund of the payment I have already made.

Consider this letter as my official notice of cancellation, effective today.

Kind regards,

Subject: Request for Cancellation and Refund

Full_Fibre — Fri, 04 Apr 2025 10:37:26 GMT

Dear sky ,

I am writing to formally request the cancellation of my internet service.Due to the unsatisfactory quality of your service and the lack of sufficient speed, I am exercising my right under UK law to cancel within the 14-day cooling-off period.

I will be returning the provided router (node) as part of this cancellation. Please process the full refund of the payment I have already made.

Consider this letter as my official notice of cancellation, effective today.

Kind regards,

Re: Subject: Request for Cancellation and Refund

Daniel0210 — Fri, 04 Apr 2025 10:45:42 GMT

@Full_Fibre

You don't appear to be grasping the earlier replies. We are customers here and can't arrange a cancellation for you.

(threads merged, there was no need for a new one)