topic Re: Red alarm light NBI box in Broadband

Red alarm light NBI box

RC25 — Sat, 12 Oct 2024 14:11:27 GMT

Red alarm light showing on NBI box.

Internet was working this morning but not since.

Any easy fix?

Re: Red alarm light NBI box

Chrisee — Sat, 12 Oct 2024 17:08:53 GMT

@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky. Therefore I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Red alarm light NBI box

Anonymous — Sat, 12 Oct 2024 17:38:01 GMT

Hi, I'm having the same problem. LOS light is flashing red. Can someone help please.

Re: Red alarm light NBI box

TimmyBGood — Sat, 12 Oct 2024 17:57:51 GMT

@Chrisee wrote:

@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky.

'NBI box' is presumably a National Broadband Ireland ONT, so OpenEIR or NBI themselves rather than Openreach.

Re: Red alarm light NBI box

RC25 — Sat, 12 Oct 2024 17:59:57 GMT

Yeah it's National Broadband Ireland

Re: Red alarm light NBI box

Joey81 — Thu, 13 Feb 2025 01:13:05 GMT

Hi,

How did you sort issue? I now have a flashing red alarm light on my NBI box and broadband not working, thanks

Joey

Re: Red alarm light NBI box

NataliaK1 — Thu, 03 Apr 2025 18:09:57 GMT

i have same problem and red light saying alarm can i get help please?

Re: Red alarm light NBI box

Seeyouhearyme — Thu, 10 Apr 2025 15:16:10 GMT

I just phoned Sky to be told it will take 3-5 working days for the problem to be fixed.

"But not to worry" I will be kept informed by text.

Sky are just getting worse and worse.

Re: Red alarm light NBI box

Chrisee — Thu, 10 Apr 2025 15:28:16 GMT

@Seeyouhearyme It isnt Sky doing the fixing it is the network owner whose fix time is line with most domestic providers

Re: Red alarm light NBI box

mcco — Wed, 04 Mar 2026 19:12:43 GMT

i have a red falut warning on my NBI box and no broadband. Can i get a customer service to get the line checked.

Re: Red alarm light NBI box

mcco — Wed, 04 Mar 2026 19:16:27 GMT

I have the same peoblem red falut light on NBI can you send this to the sky support. or how do i do this