Wifi is not working

MattMiller95 — Thu, 03 Apr 2025 07:50:06 GMT

Hi,

I've run tests which says my hub and area has not issues but this is incorrect as it hasnt worked all morning and has orange lights on it.

I've restarted the router and nothing changes. I need wifi to work from home so this needs rectifying please.

I've had no issues in the past 18 months and as soon as I renew I have an issue. Please look into this ASAP.

Re: Wifi is not working

caesarome — Thu, 03 Apr 2025 08:46:54 GMT

@MattMiller95

I'm not sure what tests you ran so apologies if you have already tried these:

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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Wifi is not working

Re: Wifi is not working