topic How long does it take for open reach to connect Zfttp in Broadband

How long does it take for open reach to connect Zfttp

GaryHeaps — Wed, 02 Apr 2025 21:19:29 GMT

I found that FTTP was available for my property. Sky gad a deal on so I ordered full fibre 150mg on the 22.1.205. With an estimated completion date 3.3.25.

Still waiting. had multiple calls wth sky looking for update. Get the same story "we've escalated"we're expecting a call back soon..... I won't hold my breath.

They even promised a£15 Tesco voucher for the inconvenience . That didn't arrive either.

They mention that if there's a delay then automatic compensation kicks in mmm we'll see. Just sort open reach pleeeease.

Re: How long does it take for open reach to connect Zfttp

caesarome — Wed, 02 Apr 2025 22:11:36 GMT

@GaryHeaps wrote:

They mention that if there's a delay then automatic compensation kicks in mmm we'll see. Just sort open reach pleeeease.

https://www.sky.com/help/articles/auto-compensation

If it’s not activated by midnight on the confirmed date, we’ll pay you £6.24 for each full day it’s late including your activation date. So, if your activation date was Monday and we activate it on:

Tuesday - you’ll get £6.24 for a one-day delay.
Wednesday - you’ll get £12.48 for a two-day delay.