https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951111#M477483 <P>Thanks for responding but eventually I got through to someone to speak to.&nbsp;<BR />There is a fault on the line apparently and they have arranged for an engineer to come out from Openreach</P><P>&nbsp;</P> Wed, 02 Apr 2025 17:41:24 GMT DS2DOGS 2025-04-02T17:41:24Z https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951070#M477473 <P>New hub installed today, open reach says I'm connected but just have a red light on the hub.</P><P>Sky on line says I have a problem. I know that but how to resolve it.</P><P>&nbsp;</P> Wed, 02 Apr 2025 16:43:33 GMT https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951070#M477473 DS2DOGS 2025-04-02T16:43:33Z https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951091#M477478 <P>New customer?</P><P>&nbsp;</P><P>If so, which package, which router &amp; how is it connected?</P> Wed, 02 Apr 2025 17:12:53 GMT https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951091#M477478 FLC 2025-04-02T17:12:53Z https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951111#M477483 <P>Thanks for responding but eventually I got through to someone to speak to.&nbsp;<BR />There is a fault on the line apparently and they have arranged for an engineer to come out from Openreach</P><P>&nbsp;</P> Wed, 02 Apr 2025 17:41:24 GMT https://helpforum.sky.com/t5/Broadband/New-hub-is-not-connecting-with-open-reach/m-p/4951111#M477483 DS2DOGS 2025-04-02T17:41:24Z