Installation issue

ShatnersBassoon — Wed, 02 Apr 2025 17:09:20 GMT

Hi Sky community!

Ive joined Sky and have an installation date of 1st May, however I had a message from Sky today saying that Openreach has informed them that they currently do not have the equipment in place to connect my Broadband and Talk to your phone exchange and are looking for the best way to get me connected.

How likely is it that Openreach will resolve this before my installation date and am I able to cancel if it's going to take too long?

Re: Installation issue

cookiemonsteruk — Wed, 02 Apr 2025 17:30:20 GMT

@ShatnersBassoon

Could you put your full address in the wholesale database and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Installation issue

ShatnersBassoon — Mon, 07 Apr 2025 10:09:14 GMT

Thank you for replying, the notes are below.

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage Hard.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Installation issue

ShatnersBassoon — Mon, 07 Apr 2025 10:09:58 GMT

@cookiemonsteruk

topic Installation issue in Broadband

Installation issue

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