topic Re: Connection dropping out in Broadband https://helpforum.sky.com/t5/Broadband/Connection-dropping-out/m-p/4950658#M477357 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3633185">@KS88</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 02 Apr 2025 09:24:50 GMT caesarome 2025-04-02T09:24:50Z Connection dropping out https://helpforum.sky.com/t5/Broadband/Connection-dropping-out/m-p/4950657#M477356 Hi, We had full fibre installed on 21st March. On that day the connection kept dropping out. We have been away and today whilst using our laptop the connection is constantly dropping. Wed, 02 Apr 2025 09:20:19 GMT https://helpforum.sky.com/t5/Broadband/Connection-dropping-out/m-p/4950657#M477356 KS88 2025-04-02T09:20:19Z Re: Connection dropping out https://helpforum.sky.com/t5/Broadband/Connection-dropping-out/m-p/4950658#M477357 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3633185">@KS88</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 02 Apr 2025 09:24:50 GMT https://helpforum.sky.com/t5/Broadband/Connection-dropping-out/m-p/4950658#M477357 caesarome 2025-04-02T09:24:50Z