Slow speed in main room

Clairesb — Tue, 01 Apr 2025 17:55:47 GMT

Since I joined sky I have been having issues with slow speeds and buffering when watching iPlayer or Disney plus or using apps on my phone. The guy that installed it put the WiFi router thing in the back room which is far away from the living room. I don't use many devices just my phone and a fire stick in the living room. When I check the speed in the living room it says fair as this is the furthest away room. I was at work when it was installed so couldn't tell the guy that fitted it I wasn't happy. Can you send me a booster or something to help the speed in the living room?

Re: Slow speed in main room

TimmyBGood — Tue, 01 Apr 2025 17:56:44 GMT

@Clairesb

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic Slow speed in main room in Broadband

Slow speed in main room

Re: Slow speed in main room