topic Re: New Customer - Already worried looking in here... Installation help in Broadband

New Customer - Already worried looking in here... Installation help

pmash88 — Tue, 01 Apr 2025 10:09:35 GMT

Hi,

Already a bad start, joined sky this morning with the promise of all up and running and broadband installation date of 11th.

Since then recieved an email stating this is moved till 25th. Not ideal when I work from home.

I can see it says activation date will be 11th of the month, am I able to get broadband up and running myself then, Can I just plug it in ?

Re: New Customer - Already worried looking in here... Installation help

GD1 — Tue, 01 Apr 2025 10:14:18 GMT

@pmash88 Neither you nor any other customer can install their own broadband service. It has to be done by the ISP and network owner.

Re: New Customer - Already worried looking in here... Installation help

pmash88 — Tue, 01 Apr 2025 10:16:06 GMT

Hi, ok that is not great to hear. So I guess I will have to now wait until 25th to fully use my broadband ? Is there no way of connecting the sky box to my personal hotspot to at least get some channels/apps running whilst I wait ?

Re: New Customer - Already worried looking in here... Installation help

GD1 — Tue, 01 Apr 2025 10:19:02 GMT

@pmash88 Stream/Glass needs a minimum of 25mbps for HD to be able tio work, if your 4G spoeed is below that it's just won't wok, even if you get connected it would use large anmounts of data which may be too much for your data plan.

Re: New Customer - Already worried looking in here... Installation help

pmash88 — Tue, 01 Apr 2025 10:38:23 GMT

Hi, I have unlimited and get 5G at my property, so would this work until broadband installation ? thanks

Re: New Customer - Already worried looking in here... Installation help

BenJoBanjo — Tue, 01 Apr 2025 12:59:56 GMT

@pmash88 wrote:
Hi, I have unlimited and get 5G at my property, so would this work until broadband installation ? thanks

As long as the 5G signal is fast enough and consistent enough then there's no reason why it shouldn't work.

The Stream pucks are sensitive to fluctuations though, so be prepared for it to be a bit unstable.

Re: New Customer - Already worried looking in here... Installation help

pmash88 — Tue, 01 Apr 2025 13:25:18 GMT

Thanks, it manages to power my firestick and the streaming applications on there ok.

So on that basis once I get the sky boxes (puck) in the post, I could just plug in and connect via hotspot until the wifi installation is completed ?

Re: New Customer - Already worried looking in here... Installation help

Chrisee — Tue, 01 Apr 2025 13:54:08 GMT

@pmash88 yes tge pucks work in the same way as your firestick.

Re: New Customer - Already worried looking in here... Installation help

pmash88 — Tue, 01 Apr 2025 14:01:52 GMT

Great thanks, I thought they would require a sky connection first to initiate and setup..