https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4949673#M477063 <P>Help, red LOS on and no internet, Sky saying they need to wait for Openreach to have a look but could take days, surely they can be more precise here. Not sure what else I can do.</P> Tue, 01 Apr 2025 04:07:32 GMT Sunny1018 2025-04-01T04:07:32Z https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4949673#M477063 <P>Help, red LOS on and no internet, Sky saying they need to wait for Openreach to have a look but could take days, surely they can be more precise here. Not sure what else I can do.</P> Tue, 01 Apr 2025 04:07:32 GMT https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4949673#M477063 Sunny1018 2025-04-01T04:07:32Z https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4949674#M477064 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4364577">@Sunny1018</a>&nbsp;</P> <P>&nbsp;</P> <P>2 working days is the agreed openreach service level agreement with all isps. It defines the cut off beyond which you can claim compensation.&nbsp; It can be longer if for example the fault is underground and openreach need to notify the council /local authority etc</P> Tue, 01 Apr 2025 04:15:19 GMT https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4949674#M477064 cookiemonsteruk 2025-04-01T04:15:19Z https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4950459#M477296 <P>thank you so much for your reply, will wait for now</P> Tue, 01 Apr 2025 21:31:05 GMT https://helpforum.sky.com/t5/Broadband/LOS-red-light/m-p/4950459#M477296 Sunny1018 2025-04-01T21:31:05Z